Terms & Conditions

Learn about our terms and policies.

Terms and Conditions of Use – NoteFlow.io

These Terms of Service ("Terms") set out the conditions under which you may access and use the NoteFlow.io Platform. Please read them carefully before using the Platform.

1. Introduction

1.1. These Terms of Service ("Terms") set out the conditions under which you may access and use the NoteFlow.io Platform, a software-as-a-service ("Platform") that optimises business operations by providing tools for managing orders, inventory, customers, and appointments, including integrations with third-party services.

1.2. By registering for and using the Platform, you agree to be bound by these Terms. If you do not accept these Terms, you must not use the Platform.

2. Who We Are

2.1. The Platform is provided to you by us, NoteFlow.io. Our registered office is located in Europe. ("NoteFlow.io", "we", "us" or "our").

3. How to Use Our Platform

3.1. The Platform comprises not only the website we operate at NoteFlow.io and all other domains that we may own or control from time to time, but also our application as well as any web or mobile Platform we host and the related pages, sub-domains and tools, content, blogs and other information or subject matter contained therein.

3.2. The Platform should be used in accordance with all terms, conditions, policies and other relevant information and guidance from time to time in force.

3.3. These Terms will also refer to our Privacy Notice, Cookie Policy, and Acceptable Use Policy. These additional policies form part of these Terms and apply to your use of the Platform.

4. Nature of Use

4.1. Provision of Platform

4.1.1. The Platform is intended for use only by those who can access it from within Europe. While access may be possible from outside Europe, the Platform is not intended for such use. You may use the Platform only for lawful purposes; therefore, you may not use the Platform in any way that breaches any applicable local, national, or international law or regulation.

4.1.2. You acknowledge that your agreement with your mobile network and/or internet service provider will apply in respect of your use of data in connection with your use of the Platform and that you may be charged by your mobile network and/or internet service provider in respect of such use. You are responsible for such charges. If you are not the bill payer for the device being used to access the Platform, you must obtain permission from the bill payer before using the Platform.

4.2. Age Certification: The Platform is not intended to be used by, or targeted to, anyone under the age of 18 years old. By using the Platform, you warrant and accept that you are at least 18 years of age.

4.3. Security

4.3.1. You are responsible for ensuring the security of any device from which you sign in to your account.

4.3.2. If you believe that someone has accessed the Platform without your authorisation, or is attempting to impersonate you (or, if you are a business, your business), you should notify us immediately by emailing support@noteflow.co.uk and make any necessary changes to secure your account credentials.

4.3.3. If we have reason to believe there is likely to be a breach of security or misuse of the Platform through your account, we may notify you and require you to take certain actions to resecure your account, or we may suspend and/or deactivate your account.

4.4. Independent Relationship and Disclaimer of Liability

4.4.1. You acknowledge and agree that we are not a party to any agreement or contract formed between you and a customer in relation to services offered, quoted for, or delivered via the Platform.

4.4.2. You are solely responsible for the performance and delivery of your services to customers, including ensuring that your work complies with applicable laws and is provided with reasonable care and skill.

4.4.3. We do not endorse, guarantee, or have any liability for the work you carry out. Any issues arising from the services you provide, including disputes, complaints, or claims, are solely between you and the customer.

5. Licence

5.1. We grant you a non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform and its features, subject to these Terms ("Licence"). This Licence is for your internal business use only and does not grant you any rights to our intellectual property beyond what is necessary to use the Platform as intended.

5.2. You agree to use the Platform in a responsible and lawful manner. In particular, you must not:

5.2.1. use the Platform in any way that breaches any applicable local, national or international law or regulation;

5.2.2. access, reproduce, copy, distribute, or exploit any part of the Platform for commercial purposes without our express written permission;

5.2.3. attempt to reverse-engineer, decompile, disassemble or otherwise reduce the Platform or any part of it to a human-perceivable form, or create derivative works based on the Platform;

5.2.4. upload or transmit any viruses, malware, or other harmful code or material that could damage or disrupt the Platform or other users' experience;

5.2.5. interfere with, damage or disrupt any part of the Platform, including any equipment or network on which the Platform is stored or any related software;

5.2.6. attempt to gain unauthorised access to the Platform, the server on which it is stored or any server, computer or database connected to the Platform;

5.2.7. use the Platform to send or facilitate the sending of unsolicited or unauthorised advertising or promotional material.

6. Uptime / Downtime

6.1. We do not guarantee that the Platform or any content/functionality contained within the Platform will always be available or be uninterrupted.

6.2. We may need to update our servers and/or the Platform from time to time to fix defects and errors, install updates, undertake general diagnosis and maintenance, undertake emergency maintenance and/or suspend access to the servers and as a result the Platform may be less accessible or unavailable to you during this period.

6.3. We might also change or remove certain functions but if we do that, we will ensure that the Platform still meets the description of it that was provided to you at the time you downloaded the Platform.

6.4. The Platform relies on a number of things working properly to enable you to enjoy all of its features. We are not responsible to you if you are unable to use all or any parts of the Platform due to matters outside of our control.

6.5. Your use of the Platform is at your own risk. The Platform is provided to you on an "As Is" and "As Available" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy.

6.6. Once we have made any updates to the Platform, these will either download automatically or you may need to trigger them yourself, depending on your device, its settings, and the App store.

6.7. We strongly suggest that you download all updates as soon as they become available. Depending on the nature of the update, the previous version of the Platform may not work properly (or at all), or you may be exposed to security vulnerabilities, if you do not utilise the latest version of any part of the Platform that we make available.

7. Data Privacy and Cookies

7.1. Both you and we agree to comply with all applicable Data Protection Laws (as defined in the Data Processing Agreement in relation to any personal data processed under these Terms).

7.2. Where you upload personal data relating to your customers or contacts via the Platform, we act as your data processor. Our processing of that personal data is governed by the Data Processing Agreement set out in Schedule 1.

7.3. For personal data we collect and use for our own purposes — such as information about your account, usage of the Platform, or communications with us — we act as a Controller. This processing is explained in our Privacy Notice. You must not upload any sensitive or special category data without having obtained valid consent where required.

7.4. You acknowledge that our Cookie Policy applies to our use of your cookies (and other similar technologies) in relation to the Platform.

8. Intellectual Property

8.1. NoteFlow.io Intellectual Property:

8.1.1. Any and all rights contained within the Platform and its content, including but not limited to, the Platform's design, text, graphics, images, logos, digital downloads, audio, video, data, software, and source codes connected with the Platform, shall remain our exclusive property.

8.1.2. All trademarks, service marks, logos and all graphical elements of the Platform, whether registered or unregistered, are distinctive and protected trademarks of us and/or our licensors. The Platform may also contain various third-party trademarks, that are the property of their respective owners. Nothing within these Terms grants you a licence or right to use any of these trademarks without our or the respective third-party permission.

8.2. Customer Data: You retain all ownership rights, including any intellectual property rights, in the data you provide to us or upload onto the Platform (excluding any feedback you provide about the Platform itself) ("Customer Data").

8.3. Customer Data Responsibility: By uploading your Customer Data to the Platform, you represent and warrant that you are the owner or licensor of Your Data, that you have all necessary rights to all parts of Your Customer Data and that you are not infringing or violating any third party's rights by uploading it.

8.4. Licence to NoteFlow.io: You grant us (and our authorised third parties) a worldwide, perpetual, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform your Customer Data solely to the extent necessary for us to provide the Platform and the Services.

9. Liability

9.1. Compensation: You agree to defend, compensate and hold us and our employees and agents harmless from and against, without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs or expenses (including reasonable legal costs and expenses) howsoever suffered or incurred by us arising out of or in connection with any breach by you of these Terms, your improper use of the Platform or your breach of any applicable law or the rights of a third party. We reserve the right to handle our legal defence however we see fit, even if you are compensating us, in which case you agree to cooperate with us so we can execute our legal strategy.

9.2. Breach: If you are in breach of, or we suspect you are in breach of, these Terms or any other terms applicable to the services that we make available through the Platform, we may take one or more of the following actions:

9.2.1. issue a warning to you;

9.2.2. effect a suspension or termination of your access to your account and/or the Platform as set out in Clause 10.1;

9.2.3. take legal action against you; and/or

9.2.4. disclose such information to law enforcement authorities as we reasonably feel is necessary.

10. Limitation of Liability

10.1. No guarantee: Our aim is to provide the Platform with reasonable care and skill, and we take steps to ensure the information we offer is accurate. However, we do not promise that:

10.1.1. the Platform will meet your specific needs;

10.1.2. content will always be complete, accurate, or current;

10.1.3. access to the Platform will be uninterrupted or error-free;

10.1.4. any issues or bugs will be corrected; or

10.1.5. the Platform or its servers will be free from viruses or anything else that may be harmful.

10.2. Liability: Subject to Clause 10.1, we will not be liable to you for any loss or damage whatsoever suffered or incurred by you (even if such loss is foreseeable) in relation to your use or inability to use the Platform, any inaccuracies or delays on the Platform or any reliance by you on the content contained on the Platform unless any such loss or damage is caused by our material breach of these Terms or otherwise by our negligent acts or omissions.

10.3. Liability Cap: Regardless of the previous provisions of this Clause 10, but always subject to Clause 10.4.2, our liability to you in respect of any claim or series of related claims is limited to a reasonable amount to be determined based on applicable law in Europe.

10.4. Exclusions: Nothing in these Terms excludes or limits our liability for:

10.4.1. death or personal injury caused by our negligence;

10.4.2. fraud or fraudulent misrepresentation; or

10.4.3. anything else we are not legally permitted to exclude or limit.

11. Termination

11.1. Our rights of Termination and Suspension

11.1.1. You understand and agree that we have no obligation to continue to provide the Platform and therefore we reserve the right to vary or terminate all or part of the Platform (including services available through the Platform) and/or not to provide all or part of the Platform to anyone for any reason.

11.1.2. We may close your account and end your agreement with us at any time, for any reason. If we do this and it is not because you have breached these Terms or for legal or regulatory reasons, we will give you at least 30 days' notice in writing.

11.1.3. We may suspend or terminate your access to the Platform immediately if:a. you breach these Terms;b. we reasonably believe you are about to breach them; orc. your use creates legal, regulatory, or reputational risk for us.

11.1.4. We may also close your account if it has been inactive or unverified for 12 months or more.

11.1.5. If we suspend or terminate your account, we:a. are not liable to you or any third party; andb. will explain the reasons in writing, unless we are legally prevented from doing so. You can contact us if you wish to challenge or clarify our decision.

11.1.6. Upon termination any rights that have been granted to you under these Terms shall immediately terminate and any of our rights or remedies that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Terms which existed at or before the date of termination shall not be affected or prejudiced.

11.2. Termination by you

11.2.1. You may terminate these Terms and close your account at any time by contacting us at support@noteflow.co.uk.

11.2.2. Termination will take effect once we have processed your request, which will usually be within 14 days. Once your account is closed, you will no longer have access to the Platform or any services available through it.

11.2.3. In line with our Privacy Notice:

a. You can ask for a copy of your account data before we delete it; and

b. We may keep certain information after your account is closed, if the law requires it or for our legitimate business purposes.

12. Miscellaneous

12.1. Notice

12.1.1. We may amend these Terms from time to time, to reflect changes within the Platform, including but not limited to, our technology, licensing arrangements, payment policies, best practices, relevant laws and/or regulatory requirements.

12.1.2. We will provide at least 15 days' notice to you if we are making any material changes to these Terms (for example, any changes that significantly impact the way that you receive the services via the Platform), unless such material changes are urgently required to meet a legal or regulatory requirement or for security reasons.

12.1.3. We may also update the Platform from time to time and may change the content and functionality at any time where we deem it necessary to do so, without providing notice to you (for example: to reflect changes to our services, business needs or the needs of Platform users).

12.2. Method: Our updated Terms will be displayed within the Platform, and we may provide notice to you via email. If you continue to use the Platform, we shall assume that you have accepted any changes that we have made to these Terms. If you do not agree to the changes, you should stop using the Platform and delete your account.

12.3. Force Majeure: Sometimes things happen that are outside of our control such as acts of God, pandemics, strikes, technical failures or supply failures. Due to these things outside of our control, our performance under these Terms may be suspended for the period of time over which the event occurs. During this period, we will not be liable to you for any delay or failure in performance of any of our obligations within these Terms arising out of these circumstances or events. We will, of course, try to find a solution to help us to perform these Terms and take any reasonable preventive steps wherever possible.

12.4. Third Party Rights: No one other than us or you has any right to enforce any of these Terms.

12.5. Waiver: If we fail at any time to insist on strict performance of any of your obligations or if we fail to exercise any right or remedy under these Terms, this does not constitute a waiver of our rights or remedies and does not relieve you from compliance with your obligations under these Terms. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

12.6. Severance and Survival

12.6.1. If any of these Terms should be determined to be invalid, illegal, or unenforceable for any reason by any court of competent jurisdiction then such Term shall be severed, and the remaining Terms shall survive and remain in full force and effect and continue to be binding and enforceable.

12.6.2. The provisions of Clauses 5 (Licence), 7 (Data Privacy and Cookies), 8 (Intellectual Property), 9 (Liability), 10 (Limitation of Liability),11.2.3 (Termination by you), 12.6 (Severance and Survival), 12.9 (Jurisdiction), 12.10 (Courts) shall survive termination of these Terms.

12.7. No reliance: You confirm that you did not enter into these Terms in reliance of any representation made by us other than those which are expressly set out in these Terms.

12.8. Assignment: We may assign any of our rights and transfer, delegate, or subcontract any of our obligations under the Terms. We will provide notice to you if this occurs, and you can stop using the Platform and delete your account if you are unhappy with such transfer.

12.9. Jurisdiction

12.9.1. These Terms and any dispute or claim arising out of, or in connection with, it, its subject matter or formation (including non-contractual disputes or claims) (a "Claim") shall be governed by, and construed in accordance with, the laws of Europe.

12.9.2. If a dispute arises between you and us, we encourage you to first contact us directly, as set out in Clause 13 of these Terms, to seek a resolution.

12.10. Courts: The courts of Europe shall have exclusive jurisdiction to settle any Claim.

13. Contact and Frequently Asked Questions

13.1. You may find answers to your questions in the "Settings" section of the Platform. If you wish to contact us directly regarding these Terms, a complaint, the Platform or any other matter, please refer to the contact details on our Contact Us page.

13.2. We will use best endeavours to acknowledge complaints within 7 days and aim to respond in writing within 30 days.

14. Feedback

We appreciate any feedback, ideas, and suggestions from you about the Platform and/or our services, and you can leave feedback for us via support@noteflow.co.uk. If you provide us with feedback, you agree that we can use, quote and/or refer to that feedback and/or content at our discretion.

Thank you for using NoteFlow.io.